Position Summary

The Inside Service Tech plays a critical role in delivering PDC Spas customer experience. This individual provides technical support, warranty assistance, troubleshooting guidance, and service coordination for dealers and customers while upholding PDC Spas’ Core Values.

This position requires strong technical aptitude, clear communication skills, accountability, and a solutions-focused mindset.

No prior experience in spas is required, as extensive training is provided to ensure your success.

Primary Responsibilities

Dealer & Customer Communication

· Respond to inquiries promptly and professionally

· Maintain calm, confident communication in challenging situations

· Set clear expectations regarding next steps and timelines

· Escalate issues appropriately when necessary

Technical Support & Troubleshooting

· Provide phone and email support for spa and swim spa troubleshooting

· Diagnose mechanical, electrical, and water care-related issues

· Assist dealers and service partners with step-by-step technical guidance

· Document service cases accurately and thoroughly

Warranty & Parts Coordination

· Process warranty claims according to PDC policy

· Identify correct replacement parts based on provided information

· Communicate warranty coverage clearly and professionally

· Collaborate with Service and Logistics departments when needed

Documentation & Accountability

· Maintain detailed records of all service interactions

· Track recurring issues and report trends

· Follow established service procedures and EOS accountability structure

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PDC Core Values Alignment

At PDC Spas, culture matters. This role must consistently demonstrate the following Core Values:

· Accountable - Takes ownership of responsibilities, follows through on commitments, and accepts responsibility for outcomes without blame.

· Growth Mindset - Seeks opportunities to learn, improve, and develop technical expertise. Open to feedback and committed to continuous improvement.

· Team Player - Collaborates effectively across departments, supports colleagues, and prioritizes company success over individual recognition.

· Dedicated - Demonstrates reliability, strong work ethic, and commitment to delivering excellent service to dealers and customers.

· Positive Attitude - Maintains professionalism, optimism, and composure — especially when handling challenging situations.

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Qualifications

· Strong troubleshooting and diagnostic skills

· Excellent written and verbal communication

· Ability to remain professional under pressure

· Proficient with email and case documentation systems

· High attention to detail

· Experience in spa, pool, HVAC, mechanical, or related technical field beneficial

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Position Summary

The Production Supervisor is responsible for leading daily manufacturing operations to ensure PDC Spas products are built safely, efficiently, and to the highest quality standards. This role oversees production team members, maintains workflow, enforces accountability, and drives continuous improvement while upholding PDC Spas’ Core Values.

This leader sets the tone for culture on the production floor and ensures alignment with accountability structure and company goals.

Primary Responsibilities

Production Oversight

• Supervise and coordinate daily manufacturing operations
• Ensure production schedules are met safely and efficiently
• Monitor workflow to maintain productivity and quality standards
• Identify and resolve bottlenecks in real time

Team Leadership & Development

• Lead, coach, and develop production team members
• Provide clear direction and expectations daily
• Conduct performance conversations and address issues promptly
• Promote accountability and a culture of ownership

Quality & Process Control

• Ensure all products meet PDC Spas quality standards
• Monitor adherence to manufacturing processes and safety protocols
• Address defects immediately and implement corrective action
• Support continuous improvement initiatives

Communication & Coordination

• Communicate production updates to management
• Collaborate with Service, Logistics, and Sales teams as needed
• Maintain accurate production records and reporting
• Escalate issues proactively when necessary

PDC Core Values Alignment

At PDC Spas, culture drives performance. This leadership role must consistently model and reinforce the following Core Values:

·       Accountable - Takes ownership of production outcomes, addresses issues promptly, and ensures commitments are met.

·       Growth Mindset - Encourages continuous improvement, embraces feedback, and develops both processes and people.

·       Team Player - Collaborates across departments and fosters cooperation within the production team.

·       Dedicated - Demonstrates strong work ethic, reliability, and commitment to operational excellence.

·       Positive Attitude - Maintains professionalism and composure under pressure while motivating the team.

Qualifications

• Experience in manufacturing or production leadership required
• Strong leadership and people management skills
• Ability to interpret production schedules and KPIs
• Knowledge of safety procedures and quality standards
• Strong organizational and communication skills
• Ability to work in a fast-paced production environment

Apply Now